SunairOne Energy answers your most frequently asked questions


You can see all your bills in the customer area of the SunAir One Energy website.

It is form of power generated by the operation of certain equipment, but it is not useful for operation purposes and is detrimental to the electricity system and the system
controller sets a penalty cost.
If the reactive power is high, there will be a surcharge on your bill.
SunAir One Energy issues bills based on readings downloaded through a remote metering system.
As a result, all our readings are always real and accurate.

Via IP using a remote meter connected directly to the distributor’s meter.

It is an electronic device directly connected to the meter that stores all real and detailed meter readings every 15 minutes.

Through one of our commercial representatives, our website or directly by calling the phone number 902 05 41 44.

For the following rates, the change of company takes 10 to 60 days, depending on the distribution company:
 2.0A / 2.0DHA / 2.0DHS / 2.1A / 2.1DHA / 2.1DHS
For the following rates, the change of company takes 10 to 30 days, depending on the distribution company:
 3.0A / 3.1A / 6.1A / 6.2A / 6.3A / 6.4A / 6.5A
The supply will not be affected at all by signing a contract with one company or another. Your distributor is responsible for supply quality
and guarantee, not the marketer, so whether you work with one company or another will be irrelevant. What can be affected by your choice of marketer
is the quality of its customer service and billing (error-free, transparent bills).
You may have already heard of access fees and if you haven’t, we recommend that you read about them carefully because it will help you
understand everything better when deciding whether or not an offer is interesting for you.
Access fees are set by the Ministry every 6 months and include all costs associated with the use of electricity grids.
Some of these costs are easily imagined: paying the distributor for laying down its grid; paying Red Eléctrica Española for managing the transport of electricity
through its grids from the generation plants to the distribution stations. But others are not always so easy to understand and their inclusion on your electricity
bill is, at the least, questionable: paying the CNE (Spanish National Energy Commission) for its work as regulator; compensating island and extra-peninsular
surcharges for their power supply; the nuclear moratorium or premiums for renewable energies.
It is very important to take them into account because many of the contracts offered by marketers include an automatic price review system according
to which all price changes are passed on to the customer. This is apparently reasonable because the prices are set by the Ministry and are beyond the
marketer’s control.
The distributor receives remuneration set by the Ministry as one of the components of the access fees.
Access fees represent the cost of using and managing the electricity grids.
When entering into an electricity contract, the customer actually enters into, on the one hand, one contract with the distributor and another with
the marketer (although the marketer is given the “power” to manage any issues with the distributor on the customer’s behalf).
The marketer is responsible for paying, on the customer’s behalf, access fees for using the grid. To date, when marketers make an offer to
customers, the offer includes the total amount of energy (including access fees).
The marketer is responsible for “buying” electricity in the wholesale market and supplying it to you at your home over the power distribution grids.
It is also responsible for billing the electricity it supplies you, as well as other associated items (equipment rental, etc.).
The price to be paid will be the one you/the customer has agreed when signing the contract with the marketer. Some of the items included on the bill are
actually billed on behalf of the distributor. This is the case of equipment rental or amounts for connection to the service, connection duties when the contract
power supply is changed, installation, ICP rental.
The electricity distributor is the company responsible for laying the electricity supply grids for every home.
It is therefore responsible for electricity wiring conduits, installing meters, connecting the power supply, reading the meters and repairing
supply faults or incidents. However, since 1 July 2009, it no longer sells electricity directly to customers and, on 1 July 2009, distributors had
to transfer all their customers to a last-resort marketer.
The new marketer company will process all the steps and actions necessary to complete the change in the shortest possible time.
Grid incidents such as power cuts, voltage variations, etc. will be managed with the distribution company through SunAir One Energy,
calling the customer service number 900 10 11 92 or writing to atencioncliente@sunaironeenergy.es.

As the meter is owned by the distributor, it sets the rental fee and SunAir One Energy will pass on the full amount charged to the distributor for the point of supply.

There is no problem. The supply is guaranteed by law and the electricity distribution grid is the same for all marketers.

In all cases and for any marketer, the distribution company assumes responsibility for maintaining the grid. SunAir One Energy
will mediate with the distributor as necessary to solve any incidents.

IF YOU STILL CONSULTING THIS POINT YOU HAVE ANY DOUBT, YOU CAN CONTACT US.
WE WILL HELP YOU WITH MUCH TASTE.